The emotional feeling of User plays major role in developping a web based application software especially when designing its interface, because it is one of important part of software that has position between system and user. The better interface the better impression to attract user to use it longer. This research applied Kansei Engineering to translate what user’s emotional feeling into application interface design component in order to show what user wants about interface. Kansei words related with user emotions are used to investigate user emotions when looking at appearance of interface of software. Data questionnaires are collected and processed using multivariate analysis, and then translated into detail interface design elements. This research found that four users’ emotional feeling related to helpdesk application, and the biggest impact of emotion in designing its interface is “Harmony”.
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