Kansei Approach in Development of Application Interface Design Based on User’s Emotional Feeling


  •   Ana Hadiana

  •   Budi Permana

  •   Djajasukma Tjahjadi


The emotional feeling of User plays major role in developping a web based application software especially when designing its interface, because it is one of important part of software that has position between system and user. The better interface the better impression to attract user to use it longer. This research applied Kansei Engineering to translate what user’s emotional feeling into application interface design component in order to show what user wants about interface. Kansei words related with user emotions are used to investigate user emotions when looking at appearance of interface of software. Data questionnaires are collected and processed using multivariate analysis, and then translated into detail interface design elements. This research found that four users’ emotional feeling related to helpdesk application, and the biggest impact of emotion in designing its interface is “Harmony”.

Keywords: Kansei Engineering, User Interface, Emotion, Multivariate, Helpdesk


C. Ming-Chuan, “Utilization Text Mining and Kansei Engineering to Support Data-Driven Design Automation at Conceptual Design Stage”, Advanced Engineering Informatics Vol.38 No.1, 2018

A. M. Lokman, N. L. M. Noor, and M. Nagamachi, “Expert Kansei Web: A Tool to design Kansei website”, Enterprise Information Systems Lecture Notes In Business Information Processing (LNBIP) Vol.24, pp.894-905, 2009

F. Kentaro, “Kansei Agent Framework for Kansei Engineering”, International Journal Biometrics Vol.2 No.2, 2010

Savendy Gavriel, Handbook of Human Factors and Ergonomics 4th edition. John Willey & Sons Inc, Hoboken, New Jersey, 2012

I. Hadade, T. M. Jones, F. Wang, L. di Mare, “SoftwarePrefetching for Unstructured Mesh Applications” in 2018IEEE/ACM 8th Workshop on Irregular Applications: Architectures and Algorithms (IA3), Dallas, TX, USA, 2018.https://doi.org/10.1109/IA3.2018.00009

N.F Taharim, A. M. Lokman, W. A. R. W. M. Isa, N. L. M. Noor, Ä Theoritical Framework of Playful Interaction in Mobile Learning” in 8th International Conference on Next Generation Mobile Applications, Services and Technologies (NGMAST), Oxford, 2014.

F. Redzuan, A. M. Lokman, Z. A. Othman, “Kansei Semantic Space for Emotion in Online Learning”, 3rd International Conference on User Science and Engineering (i-USEr), Shah Alam, Malaysia, 2014.

H. Ana, Abdurrohman, “Analysis of Customers’ Emotional Preferences Using Kansei Engineering” 5th International Conference on Science and Technology (ICST), Jogjakarta, 2018.

K. Wang and T. Wang, “Applying Kansei Engineering on The E-Commerce Web of 3C Product”, Kansei Engineering and Emotion Research International Conference (KEER), Paris, 2010

Ally M.., Mobile Learning Transforming the Delivery of Education and Training, Atabasca University: AU Press, 2009.

M. Nagamachi., A. M. Lokman,Kansei Innovations: Practical Design Application for Product and Service Development, Taylor & Francis Group: CRC Press, Florida, 2015.

A. M. Lokman and M. Nagamachi, Kansei Engineering – A Beginner Perpective 1st Edition, Selangor, Malaysia: UPENA, Shal Alam, 2010

M. Nagamachi and A. M. Lokman, Innovation of Kansei Engineering Industrial Innovation Series, Adedeji B. Badiru (Eds.), Taylor & Francis Group, Florida, 2011.

H. Markus, “Incorporating Service Quality Tools Into Kansei Enginering in Services: a Case Study of Indonesian Tourists”, International Conference on Small and Medium Enterprise Development with a Theme “Innovation and Sustainability in SME Development” (ICSMED), 2012

H. Markus, “The Extended Intagrated Model of Kansei Engineering, Kano, and TRIZ Incorporating Cultural Differences Into Services”, International Journal of Technology Vol.7 No.1, 2016

S. Vivek, “User Sensory Oriented Product From Design Using Kansei Engineering and Its Methodology for Laptop Design”, International Journal of Science, Engineering and Technology Vol.2 No.1, 2016


Download data is not yet available.


How to Cite
Hadiana, A., Permana, B. and Tjahjadi, D. 2019. Kansei Approach in Development of Application Interface Design Based on User’s Emotional Feeling. European Journal of Engineering and Technology Research. 4, 10 (Oct. 2019), 121-126. DOI:https://doi.org/10.24018/ejers.2019.4.10.1566.